Terms of Service

Effective date: September 1, 2026
These terms are the agreement between you and Busticated LLC ("Busticated", "we", "us", "our") when you use our website, buy from us, or use our software. Please read them. By creating an account, placing an order, or using our software, you agree to them.
Busticated LLC, 5441 S Macadam Ave #6369, Portland, OR 97239, United States
support@busticated.co

The short version

  • Buy a plugin once and it is yours. The license does not expire, every future update to that plugin is free, and you may install it on as many of your own computers as you like — including at the same time.
  • There is no copy protection. No license keys, no activation, no seat limits, no dongle. Our plugins never contact us. They work offline, they work if you close Softboss, and they keep working if you delete your account or if we go out of business.
  • We are the seller. Checkout runs on Shopify, but your contract is with Busticated LLC, and we never see your card details.
  • 14 days on software, 30 days on merch, no questions asked.
  • What you make with our plugins is yours. No royalties, no credit required, no restrictions on releasing it commercially.
  • We are a small company and this software is sold as-is. Our liability is limited to what you paid us. If you are a consumer in the EU or UK, your statutory rights come on top of everything here and nothing in this document reduces them.
The rest of this document is the detail behind those statements.

1. What these terms cover

The Service means all of the following together:
PartWhat it is
The websitebusticated.co, including your account and the customer portal
SoftbossOur desktop application, which installs and updates plugins
The pluginsThe audio plugins themselves (CLAP, VST3, AU)
MerchPhysical goods we sell
Our Privacy Policy explains what we do with your personal information and forms part of these terms.
Checkout happens on Shopify. When you buy, you are handed to Shopify's hosted checkout, and what happens on that page is also governed by Shopify's own terms. That does not change who you are buying from: Busticated LLC is the seller of record, the contract for the goods is with us, and any question about your order, your refund, or your software comes to us.
If you do not agree to these terms, do not create an account, place an order, or use our software.

2. Your account

You must be at least 16 to create an account or buy from us. If you are under 18, you confirm that a parent or guardian has agreed to these terms on your behalf.
Keep your details accurate. We use your email address to send order receipts, download links, and anything else you need to actually receive what you paid for. An address you cannot receive mail at is the most common reason a purchase goes missing.
Your account is yours alone. You are responsible for keeping your password or linked Google account secure, and for everything done through your account. Do not share your credentials or let anyone else sign in as you — because entitlement is tied to your account rather than to a license key, sharing an account is the one thing that functions as piracy here. Tell us at support@busticated.co if you think someone else has access.
Signing out a device. Your account page lists every session signed in to your account and lets you revoke any of them. Revoking a session stops that machine downloading anything further. It does not disable, remove, or expire plugins already installed on it — see section 5.
Closing your account. You may ask us to delete your account at any time (see the Privacy Policy). We may suspend or close an account that is being used to break these terms, to commit fraud, or in a way that harms other customers or us. Where it is reasonable to do so we will tell you why first and give you a chance to put it right. Closing your account does not entitle you to a refund of past purchases, and it does not stop plugins you have already installed from working.

3. Buying from us

Prices and currency. Prices are shown in our store's currency. Shopify may display a converted amount at checkout based on where you are; the amount actually charged, and the exchange rate used, are shown to you before you confirm.
Taxes. Prices are shown exclusive of tax unless stated otherwise. Applicable sales tax, VAT, or GST is calculated at checkout from your billing address and added to your order. We are responsible for collecting and remitting VAT on digital goods sold to customers in the EU and UK, and it will appear as a separate line on your order.
Placing an order is an offer, not a completed sale. Your order is accepted when we send you the confirmation email, and that is the point the contract is formed. We may decline an order — for example if a product is unavailable, if payment is refused, if we suspect fraud, or if the listing carried an obvious pricing or description error. If we decline an order you have already paid for, we refund it in full.
Pricing errors. If a product is listed at an obviously incorrect price, we are not required to sell it at that price, even after the order is confirmed. We will contact you and either cancel and refund the order or offer it at the correct price.
Availability. We may add, change, or stop selling any product at any time. Discontinuing a product never affects what you already bought — see section 11.
We never see your card details. They are entered on Shopify's checkout and handled by Shopify and its payment processors under PCI-DSS. Nothing about your card reaches our systems.

4. Your license to use the plugins

When you buy a plugin, we grant you a perpetual, worldwide, non-exclusive, non-transferable license to use it, personally, on the terms below. You are buying a license to use the software, not ownership of the software itself.

4.1 What the license lets you do

  • Install it on as many computers as you own or control, and use them at the same time. There is no machine limit, no seat count, and nothing to deactivate before reinstalling.
  • Use it for any purpose, commercial or personal, including paid client work.
  • Keep using it indefinitely. The license does not expire, does not need renewing, and does not depend on you keeping an account with us.
  • Receive every future update to that plugin at no additional cost, for as long as we distribute it. There are no paid upgrades to something you already own. If we ever release a genuinely new product, that is a new product, sold separately, and not a version of yours.
  • Make backup copies for your own use.

4.2 What you make with it is yours

Audio, music, and any other output you create using our plugins belongs entirely to you. We claim no rights in it, we charge no royalties, and we require no credit. You may release it, sell it, and license it however you like. This applies to commercial releases, client work, sample libraries, film and game audio, and anything else.

4.3 What the license does not let you do

You may not:
  • Redistribute the software. Do not share, upload, sell, rent, lease, lend, sublicense, bundle, or otherwise make the plugins or installers available to anyone else.
  • Share your account or your credentials in order to give someone else access to downloads.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or internal methods of the software, except to the extent that applicable law expressly permits it despite this restriction.
  • Use the software or its output to train machine learning or artificial intelligence models, or to build a model that reproduces, emulates, or approximates its behavior. This restriction does not apply to the music you make — see section 4.2 — only to using our software as training material or as a target to clone.
  • Remove or alter any copyright, trademark, or attribution notices in the software or its documentation.
  • Present the software as your own or as part of a product you sell.

4.4 The license is personal to you and cannot be transferred

Your entitlement lives on your account. There is no license key or serial number to hand over, so there is nothing to sell or give away, and transferring a purchase would mean handing over your account credentials — which section 2 prohibits. We do not process license transfers. Consider this before buying on someone else's behalf: buy it on the account of the person who will use it, or use a gift purchase if we offer one.

4.5 There is no copy protection, and that is deliberate

Our plugins contain no license check, no activation, no serial number, no machine fingerprinting, and no network code of any kind. A plugin does not know whether you have an account, and it never contacts us. This is a design decision we have committed to, not a feature that is missing yet.
What it means in practice:
  • Plugins work offline, permanently.
  • Plugins work whether or not Softboss is installed or running.
  • We have no kill switch. We cannot disable a plugin on your machine, and neither closing your account nor a refund nor a dispute will stop installed software from working.
  • Your studio will not stop working because a server of ours went down.
We ask you to respect the license in section 4.3 because there is nothing stopping you from breaking it except your agreement not to.

5. Softboss and downloads

Softboss is how you install and update plugins. It signs in to your account, asks us what you own, and downloads it. It is an ordinary client of our website — the session it holds is the same kind a browser holds. It is not a licensed component and it is not a seat.
An account is required to download, both for the first install and for updates. That is the only thing your account gates.
Softboss never installs an update without you asking. We will tell you an update exists; choosing when to take it is yours, because swapping a plugin binary underneath an open project is a good way to ruin a mix.
If Softboss stops working for you, or you would rather not use it, contact us and we will find another way to get you your files. We will not leave you unable to install something you bought.
Availability. We try to keep the website and the download service running, but we do not promise uninterrupted availability. We may take the Service down for maintenance, and we may change how it works. None of this affects software already installed on your computer.

6. Refunds and returns

6.1 Software: 14 days, no questions asked

If you are not happy with a plugin, tell us within 14 days of purchase and we will refund you in full. You do not need to give a reason and we will not ask you to justify it.
Email support@busticated.co from the address on your order. Refunds go back to your original payment method. Depending on your bank it may take several working days to appear.
Because there is no copy protection, we cannot take the software back, and we are not going to pretend otherwise. We are trusting you to uninstall it. A refunded plugin is one you have agreed to stop using, and your license under section 4 ends when the refund is issued.
Refunds and your entitlement. A full refund removes your access to that product's downloads and updates. A partial refund — for example a price adjustment or a partial order credit — leaves your entitlement in place.
Repeated refunds. We may decline a refund where the pattern makes clear the policy is being used to obtain software rather than to evaluate it.

6.2 Merch: 30 days, unused and in original packaging

Return physical goods within 30 days of delivery for a full refund of the item price, provided they are unused, undamaged, and in their original packaging.
  • Email support@busticated.co before sending anything back, so we can give you the return address and reference.
  • You pay return shipping for a change-of-mind return, and the original shipping cost is not refunded.
  • We recommend a tracked service. We cannot refund a return that does not reach us.
  • Once we receive and inspect the item we will email you to confirm the outcome and issue the refund.

6.3 Faulty, damaged, or wrong items

If something arrives damaged, faulty, or is not what you ordered, that is on us, not you. Tell us and we will replace it or refund it in full, including all shipping costs in both directions. This applies regardless of the windows above and does not affect your legal rights.
The same applies to software: if a plugin does not work as described, tell us. We would rather fix it than refund it, but the choice is yours.

6.4 If you are a consumer in the EU or the UK

You have a statutory right to withdraw from a distance purchase within 14 days, and these rights exist in addition to everything in this section — they are not replaced by it.
  • Digital content. That right can normally be lost once a download begins. We do not rely on that. Our 14-day software refund in section 6.1 is offered to everyone unconditionally, whether or not you have downloaded and installed the plugin.
  • Physical goods. Our 30-day return window is longer than the statutory 14 days and is offered on the same terms.
  • Conformity. You have a legal guarantee that goods and digital content match their description and work as they should. Section 12's "as is" disclaimer does not apply to you to the extent it would reduce that guarantee.
Nothing in these terms limits your statutory rights as a consumer.

7. Shipping physical goods

Merch is fulfilled through Shopify. Shipping options, costs, and estimated delivery times are shown at checkout before you pay.
Delivery estimates are estimates, not guarantees. Where a delay is outside our control — a carrier problem, customs, weather — we will help you chase it but we are not liable for the delay itself.
Risk passes to you on delivery. Until then, a lost or damaged parcel is our problem to solve.
Customs and import duties on international orders are your responsibility and are not included in the price at checkout. Check your local rules before ordering; an order refused or abandoned at customs is treated as a change-of-mind return under section 6.2.

8. Acceptable use

When using the Service, do not:
  • Break any applicable law, or use the Service to help anyone else do so.
  • Attempt to access another person's account, or any part of our systems you have not been given access to.
  • Probe, scan, or test the security of the Service, or interfere with its normal operation. If you believe you have found a security problem, tell us at support@busticated.co — we would much rather hear from you.
  • Scrape, crawl, or bulk-download the site or our APIs, or place automated load on them beyond ordinary use.
  • Impersonate anyone, or misrepresent your affiliation with us.
  • Upload or transmit anything malicious.
We may suspend access where we reasonably believe any of this is happening.

9. Our intellectual property

We own the software, the website, our name, our logos, and everything else we have made, along with all copyright, trade secrets, and other intellectual property in them. Nothing in these terms transfers any of that to you beyond the license in section 4.
"Busticated", "Busticated Softboss", and our logos are our trademarks. These terms do not give you the right to use them, except to accurately identify our products.
Other people's trademarks. Product names and trademarks that appear in our materials belong to their respective owners, who are not affiliated with or endorsing us. Where we mention them, it is only to describe a sound, a format, or a compatibility, and it implies no association.
Third-party components. Our software includes third-party open-source components, distributed under their own licenses. Those licenses are included with the software and, where they conflict with section 4, they govern that component.

10. Feedback

We would like to hear what you think, and we want to be able to act on it without complications. Any feedback, suggestion, bug report, or feature request you send us is non-confidential, and we may use it freely without owing you compensation, credit, or any obligation to implement it. Please do not send us anything you consider confidential or proprietary.

11. If a product is discontinued, or if we close

Software you have bought keeps working, permanently. That is not a promise about our servers — it is a property of how the software is built. There is no license check to fail, no activation server to shut down, and no subscription to lapse.
If we discontinue a product, you keep your license and any copies you have installed or downloaded. If we cease trading, the same is true. We would strongly encourage you to keep your own copies of the installers for anything you rely on, because while the software will keep running, our website and download service will not outlive the company.
We do not owe refunds for a product that is discontinued after you bought it.

12. Disclaimers

The Service and the software are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the software is free of bugs, that it will work with every host, operating system, or hardware configuration, or that the Service will be uninterrupted or error-free.
Please check compatibility before you buy. System requirements are listed on each product, and section 6.1 exists so that a purchase that turns out not to suit you costs you nothing.
Audio software can produce unexpected output. Protect your hearing and your equipment: work at sensible levels, and save and back up your projects. We are not responsible for damage to hearing, speakers, or recordings.
If you are a consumer, this section applies only to the extent the law allows. It does not override the statutory guarantees described in section 6.4.

13. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to these terms, the Service, or the software is limited to the amount you paid us for the product the claim relates to, in the twelve months before the claim arose.
We are not liable for indirect or consequential loss — including lost profits, lost revenue, lost business, lost or corrupted data, lost recordings or projects, or the cost of substitute software — even if we were told such loss was possible.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. If you are a consumer, this section does not affect your statutory rights.
We are a very small company. These limits are part of what makes it possible to sell software at these prices, and the price reflects that allocation of risk.

14. Indemnity

If your breach of these terms causes a third party to bring a claim against us, you agree to cover the reasonable costs and damages we incur as a result. This does not apply to claims arising from our own acts or omissions, and if you are a consumer it applies only to the extent the law allows.

15. Export and sanctions

Our software is subject to United States export law. You may not download or use it if you are located in, or are a national or resident of, a country subject to a US embargo, or if you appear on any US government list of prohibited or restricted parties. By buying from us you confirm that neither applies to you.

16. Changes to these terms

We may update these terms to reflect changes in what we sell, how the Service works, or the law. When we do, we will change the effective date at the top and post the new version here.
A change never applies retroactively to a purchase you have already made. The terms that govern an order are the ones in effect on the day you placed it, and the license in section 4 for something you already own cannot be reduced by a later version of this document.
If a change materially affects your rights going forward, we will tell you by email or a prominent notice on the site before it takes effect.

17. Governing law and disputes

These terms are governed by the laws of the State of Oregon, United States, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Multnomah County, Oregon, and you and we both consent to those courts.
There is no arbitration clause and no class-action waiver in these terms. We would rather resolve a problem by email than by any of this — write to support@busticated.co first, and we will make a genuine effort to sort it out.
If you are a consumer in the EU or the UK, this section does not deprive you of the protection of the mandatory consumer-protection laws of the country you live in, and you may bring proceedings in your local courts.

18. General

Severability. If any part of these terms is found unenforceable, the rest stays in force and the unenforceable part is applied as closely as possible to its original intent.
No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.
Assignment. You may not transfer your rights under these terms. We may transfer ours if the business is sold or reorganized, and your license under section 4 transfers with it.
Events outside our control. We are not liable for a failure to perform caused by something genuinely beyond our control.
Entire agreement. These terms and the Privacy Policy are the whole agreement between you and us about the Service, and replace anything said or written before.
Survival. Sections 4, 9, 10, 12, 13, 14, 17, and 18 survive the ending of these terms or the closing of your account.

19. Contact us

Busticated LLC, 5441 S Macadam Ave #6369, Portland, OR 97239, United States
support@busticated.co